How to Get Help
in the U.S. and Canada
Iomega® is committed to providing a first class technical support service. To meet this goal, Iomega offers a variety of support options designed to meet the needs of a wide range of users, including an award-winning web support site, automated FaxBack help, e-mail, and live technical support service.
Iomega's specific customer support policies (including fees for services) and procedures change as technology and market conditions dictate. To obtain information about Iomega's current policies, please contact Iomega at http://www.iomega.com/supportpolicy.html or call 1-888-4-IOMEGA* (1-888-446-6342, available in the U.S. and Canada only).
Iomega's Web Support Site:
http://www.iomega.com/support
The Iomega award winning web support site offers advanced problem-solving support available 24 hours a day. Here's just some of what's offered:
Online help pages—You can find help pages with answers to frequently asked questions (FAQs) and troubleshooting or basic "how to" information.
Locate Iomega manuals—You can access an electronic copy of the manual for any Iomega product. If the manual you select is a PDF file, you will need Adobe® Acrobat™ Reader to view it. If you don't already have Adobe Acrobat Reader installed on your system, you can download it from the Adobe Systems Incorporated web site: http://www.adobe.com.
Download the latest Iomega software—The software that shipped with your Iomega product may be updated over time. Choose Software Download from the Iomega web support site to check for the most up-to-date Iomega software, or go directly to http://www.iomega.com/software.
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Automated FaxBack Help: 1-888-4-IOMEGA (U.S. & Canada only)
Our automated FaxBack help allows you to use any touch-tone phone to instantly receive detailed support information to your fax machine. When you call our FaxBack help number, you can order a catalog listing the FaxBack documents available for your Iomega product. Just follow the voice instructions to order what you need.
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Web Support Forum
You can use our web support forum to ask questions and review answers from other Iomega customers. Our Technical Support team also provides expert answers to your questions. Just go to our support site at http://www.iomega.com/support, select your product and click web forum.
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E-mail Tech Support
Send an e-mail to our Technical Support team via the web. Just go to our support site at http://www.iomega.com/support, select your product and click e-mail.
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Calling Iomega Technical Support
Iomega also offers live technical support for all your troubleshooting needs.
Before calling Iomega Technical Support, please have the following information available. Also, please turn on your computer and call from a phone near your computer.
- Previous customer number, if applicable.
- Serial number of your drive (or Iomega software package).
- Make and model of drive (e.g., Zip® 250 USB Drive).
- Make and model of computer.
- Operating system used (e.g., Windows® 98, Mac® OS 8.6, etc.).
- List of any other hardware installed on the computer (e.g., printers, CD-ROM, etc.).
- Iomega software version (e.g., IomegaWare™ V 2.0, etc.).
- Exact description of the problem and any error messages received.
Iomega has a highly trained technical support staff that is ready to take your call toll free at 1-888-4-IOMEGA (1-888-446-6342*), Monday through Friday from 6 a.m. to 9 p.m. and Saturday from 7 a.m. to 2 p.m. (Mountain Time). Technical support hours are subject to change without notice.
*1-888-4-IOMEGA (1-888-446-6342) is available in the U.S. and Canada only.
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Product Return
For information on returning your Iomega product for warranty service (or repair after the warranty period), please visit our web support site at http://www.iomega.com/support or call the Iomega Customer Service Hotline at 1-888-4-IOMEGA (1-888-446-6342*). Because many returns are found to be due to a technical problem rather than a defective product, it is necessary to check with Iomega Technical Support before returning your Iomega product. Our trained support personnel can often resolve the problem directly or otherwise supply you with return authorization.
*1-888-4-IOMEGA (1-888-446-6342) is available in the U.S. and Canada only.
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Product Information
Visit our web site at http://www.iomega.com or call 1-800-4-IOMEGA (1-800-446-6342*) for information on new Iomega products, promotions, or support.
**1-800-MY-STUFF (1-800-697-8833) is available in the U.S. and Canada only.
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Purchasing Iomega Products
You can purchase Iomega products:
- Online at http://www.iomegadirect.com (U.S. Only).
- Calling 1-800-MY-STUFF (1-800-697-8833) (U.S. Only).
- Visiting your local computer store.
When purchasing Iomega products from Iomega Direct, you can use your credit card (Visa, MasterCard, American Express, or Discover).
